I sent an e-gift card to my friend but they haven't received anything. What should I do?

Ask your friend to check for an email from UGO Wallet. It may be in a junk folder. If your friend is unable to find the email, double-check the email address you sent the e-gift card to. If the email address is correct but the email still cannot be found, please call UGO Customer Care toll free at 1 844-838-1192, Monday-Friday 9am-6pm ET and a UGO Pro will help you out.

Have other questions? Check out the UGO Support section.